CSP in FordPass Doesn’t Really Mean Much…

General Forum
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TL;DR - Just because a CSP shows up in FordPass doesn’t mean your vehicle actually needs an update.

Long version:

I got a CSP notification a couple of weeks ago, around the same time a lot of others here did. I scheduled an appointment and took my truck to the dealer.

They couldn’t get to it that day, so they kept it overnight. The next day (October 8), I got a call saying everything was done, so I went to pick up my truck.

But the next day, I saw that the campaign was still marked as active in the FordPass app. I called the dealer, and they said it might take a few days to clear, but that the CSP was definitely done. They even claimed it updated “on its own” before they connected it to FDRS, and they saw it was on the latest version “that day.”

Something didn’t sit right with me, but I took their word for it. The service guy assured me he’d seen the FDRS screen saying all modules were updated. Still, it felt a bit off.

Three days later, FordPass still showed the CSP as needed. I called Ford’s software team, and they confirmed the same thing—CSP not complete. They said CSP updates can’t be done OTA and must be installed at a dealer. The CSP in question was issued in mid-September, which made me wonder how it could have been done before the dealer even touched my truck.

Here’s my theory: I bought the truck in late August, just a few weeks before the CSP was issued. The dealer I bought it from said everything was updated before I got it. I think that the version the dealer installed in August was already the latest, but the Ford system flagged the truck as needing the CSP based on outdated info or the factory-installed software.

So when the dealer hooked it up to FDRS, it saw the latest versions already there, which made it look like the update was done that day.

In the end, it was a big waste of time (and Ford’s money, since they’ll pay the dealer), all because the CSP wasn’t actually needed on my truck. Software version control shouldn’t be this hard in 2024.

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Software version control shouldn’t be this hard in 2024.

It’s ridiculous. Are you having any issues with your sensors?

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Dana said:

Software version control shouldn’t be this hard in 2024.

It’s ridiculous. Are you having any issues with your sensors?

I’m not sure what problems the CSP is supposed to address, but I haven’t had any error messages. The parking sensors seem a bit slow, and the overhead camera view is occasionally glitchy, but that might just be normal.

Coming from Tesla, where everything is OTA and takes less than an hour, this feels really outdated. Love the truck, but the software is a mess.

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@Finley
I had two Teslas before my Lightning. Love the truck, but yeah, the software is lacking.

5

Just take it back to the dealer. They’ll update a module or two, probably takes a couple of hours. My dealer updated something with the frunk actuator when I brought mine in, even though I hadn’t noticed any issues.

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@Sawyer
I don’t think you read the full post.

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Finley said:
@Sawyer
I don’t think you read the full post.

You’re right, sorry about that. The long part didn’t load on my phone, just the image and comments.

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If your lane assist or BlueCruise are acting up, they didn’t fix it.

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Sage said:
If your lane assist or BlueCruise are acting up, they didn’t fix it.

BlueCruise works okay for the most part, but it switches between Hands-Free and regular lane-keeping a lot more than I’d like.

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I’m not sure your theory is exactly right, but Ford has replaced CSP programs with OTA updates before.

There was a CSP earlier this year for the high-voltage battery, but they ended up pushing an OTA update for it instead.

Right now, my dealer is supposed to update my frunk next week for a CSP, but I’ve seen people say there’s an OTA update for the same issue.

Your truck might be updating in the background without you noticing. A lot of us with smart routers have seen our trucks connect and reconnect to Wi-Fi even when there’s no visible software update notification.

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@Eli
That’s a good point, but I’m going by what the Ford software rep told me. She specifically checked and said this CSP has to be done by a dealer.

I guess that’s why people end up buying Mongoose cables and battery maintainers to do it themselves.

12

Same thing happened to me. The dealer looked up my VIN and said there were no CSPs needed, even though I got a letter from Ford saying otherwise.

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You need to find a Ford service department with a qualified EV tech. Sometimes it feels like we know more about these trucks than the people working on them. I had to walk my dealer through the steps the first time they worked on my Lightning.